At Shikhonghor , we strive to ensure customer satisfaction by delivering high-quality courses, products, and services. However, refunds are only applicable to specific products or services where “Refund Available” is explicitly mentioned, and certain conditions apply. Please review our refund policy carefully.
What is a Refund?
A refund is the process of returning money to a member when they are unsatisfied with a product or service, or when the conditions for a refund, as stated by the seller, are met. Refunds typically occur due to issues like technical problems, unmet promises, wrong purchases, or dissatisfaction within the allowed refund period.
A refund is applicable in cases where:
A customer faces technical issues preventing access to a course.
Promised resources are not delivered as outlined.
A course or service was mistakenly purchased instead of another available option.
How to Request a Refund?
If you believe you qualify for a refund, you can submit your request by following these steps:
1. Eligibility Criteria:
Refund requests must be submitted within 48 hours of purchase. Refunds are not applicable for:
Courses where access has already been utilized (e.g., videos played, quizzes attempted, materials downloaded).
Purchases made 48 hours prior to the refund request.
E-books and subscription-based courses if the class has already commenced.
2. Process
Email us at Shikhonghor@gmail.com or call 01784008687 during business hours.
Provide the email address and phone number used during registration and purchase.
Our support team will share a refund request form to gather additional details.
Verification and Approval:
Refund requests will go through a verification process to ensure they meet our policy guidelines.
When Refunds Are Not Applicable
Refunds will not be processed under the following circumstances:
The refund request is made after 48 hours of purchase.
The course has already been accessed (e.g., videos viewed, quizzes completed, or materials downloaded)
For Live courses where classes have started.
Refund Timeline and Process
Once your refund request is approved, your access to the course will be temporarily locked.
You will receive confirmation via email or SMS within 3 working days after submitting your request.
Refunds will be processed within 7-14 working days after approval. The refund will be credited to the original payment method.
If you have not received your refund within 14 working days, please contact us at 01784008687 or email Shikhonghor@gmail.com for assistance.
Changes to Refund Policy
Shikhonghor reserves the right to modify this refund policy at any time. All changes will be communicated on our official website or via email. Refunds will be processed on a case-by-case basis, adhering to the terms outlined here. For further queries, feel free to reach out to us at Shikhonghor@gmail.com or call 01784008687 during business hours. We are here to assist you!
